I bought * phones and I have not been able to use any of them. Someone is using a phone...

GetHuman1039930's customer service issue with Metro PCS from August 2018

Help with my Metro PCS issue
The issue in GetHuman1039930's own words
I bought * phones and I have not been able to use any of them. Someone is using a phone generator app to take over my phone service, metrics on Broad st in Rome vs promised no one could gain access to my account, and well they did. So I went to get a new SIM card which they charge me $**. Said the only way to resolve the issue is to call the *** number you can change numbers for free BULLCRAP CHARGED ME $** AND I CHANGED * NUMBERS AND MADE THEM PRIVATE. THE MINUTE I GOT HOME WITH NEW SIM CARD ACCOUNT HAD BEEN TAKEN OVER AGAIN SAID TO INSERT A SIM CARD WELL I HAD JUST BOUFHT A NEW ONE AND SINCE CHANGING * NUMBERS AND MAKING THEM PRIVATE I STILL CAN NOT USE MY PHONE. I HAVE TO USE A FREE TALK AND TEXT APP AND OWE $*** TOMORROW AND PAID $**.** FOR NEW SIM AND $** FOR NUMBER CHANGE AND I CAN NOT USE MY PHONES. SOMEONE NEEDS TO ELIMINATE THIS BILL AND FIX MY PHONES SIMCE YOU REFUSE TO TAKE THEM BACK.
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Metro PCS

Customer service issue
Reported by GetHuman1039930
Aug 27th, 2018 - 4 mons ago
I have an issue with Metro PCS too
Fixed
Seen by 6 customers so far
Similar issue to 12285 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman1039930 started working on this issue
Aug 27th 12:21am
GetHuman1039930 shared this issue with friends on Facebook
Aug 27th 12:21am
GetHuman1039930 indicated the issue is not fixed yet.
Aug 27th 5:36am
GetHuman1039930 indicated the issue is not fixed yet.
Aug 27th 5:36am
GetHuman1039930 indicated the issue is not fixed yet.
Aug 28th 8:50am