Went to a metro corporate store to have a phone replaced under warranty. I was told I w...

GetHuman-edmacmil's customer service issue with Metro PCS from August 2018

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The issue in GetHuman-edmacmil's own words
Went to a metro corporate store to have a phone replaced under warranty. I was told I would receive a text when my phone came in. Never received a text so I went back to the store. They told me that the phone was sent back because I never came back to the store to pick it up. I didn't know it was in and can not call the store because they do not supply the public with a phone number. Now they tell me I have to wait indefinitely. This is totaly unacceptable and the way the woman spoke to me was rude and unprofessional. What is my next step with Metro PCS?
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Metro PCS

Customer service issue
Reported by GetHuman-edmacmil
Aug 23rd, 2018 - 4 mons ago
I have an issue with Metro PCS too
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Seen by 7 customers so far
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GetHuman-edmacmil started working on this issue
Aug 23rd 10:46pm