Stealing MetroPCS sales people are ringing up fraudulent charges

GetHuman994699's customer service issue with Metro PCS from August 2018

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The issue in GetHuman994699's own words
Trying to get another phone because I dropped my phone in water and it seems that the man asked me to take the phone out and I was supposed to get a new phone number and new line so I can get the phone for **** because of my disability was going through a hard time and as it turned out the man turned around and I was joking I said do I get a free case and he a few minutes and yes you do and I said why he said yes you do took me over to the rack and showed me what I could pick out for free he said he finagled and work the computer so I could get a free case so am I did not need when I had one he's will go ahead and get one anyway so I picked one out in the area he told me because one is over next to them for $** and above so when he rang up my phone at $** I couldn't believe it I told him to just before that I couldn't spend that much money because I just put my car in the shop for damages from a deer and he said well I already activated it with your other number I said I didn't ask for that me and you was clearly for an hour or discuss doing it this way you don't even have one told me to do it that way well what he did was he put me through on a promotion that gave me a free phone and he charged me $** for a phone cover he changed my account from ** to $** without my knowledge or my authorization so when I paid for and then I said I didn't want the phone he said well I already activated it that I had to go ahead and pay for it so I did and when I looked at the receipt in and I asked the lady if I got a free phone why was it so much if I got a free phone she said well it's the activation fees so when I looked closer at the receipt I seen the cover for $** and when I said something to her she told me be happy you got a free phone if you didn't do it this way and he didn't do what he did you and I had it you would have had to pay more I did ask him to do none of that and she stood right there and watched him give me a free case and she kind of made a face when he was doing it but she didn't say anything so he fraudulently made a sale took money from my account that wasn't for phone and I am going to pursue legal charges for stealing against him and whatever I can do against MetroPCS she told me that I couldn't have done it anyway getting a new line because I wasn't a new customer but I was good enough for him to give me a new promotion to get a free phone with my old phone number with my dad was still activated my account was paid on they stole $** from me and stole money and I'm done ... One of your sales people misled me on sale I was supposed to be paying for a phone and he charged me for a phone cover $** which I had no idea and he made changes to my account without my authorization and I'm going to pursue legal charges against him for fraudulent sales and I filed a complaint the number is ***-*** **** my name is Marjorie flake and I'm just wondering if you had a chance to file the complaint that I filed with supervisor yesterday before I go ahead and talk to a lawyer and pursue criminal charges against one of your agents in Newport North Carolina
When I asked her managers phone number the lady told me there wasn't nobody else to talk to her she was the manager the district manager for the whole area so I told her I would go to another store she said good luck so when I got to the other store she called them up and In Cahoots with Morehead in Newport the one in Morehead would not release me a phone number or tell me where I could go to call and talk to somebody told me there was nobody for me to talk to you about her and then when I did get through to Metro PCS customer service and was on the line with the supervisor I parked over across from the store in the parking lot while I was on the phone with the supervisor she rode by parked over in the corner and her and her workers were sitting there laughing at me which the agent supervisor on the phone heard so I guess you think it's real funny they can take money from me and think I can't do nothing about it they don't know me
They can put my account back the way it was from the $** to my $** and then you're sending me emails telling me I have ** more dollars due immediately so I guess I'm going to get cut off besides getting stolen from
And I pay my bill every month Ben with Metro a long time I've never been treated so bad and on my life my own mother doesn't even talk to me like that
Not yet going to the police station today if MetroPCS corporate doesn't call me
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Metro PCS

Phones
Customer service issue
Reported by GetHuman994699
Aug 15th, 2018 - a yr ago
I have an issue with Metro PCS too
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GetHuman994699 started working on this issue
Aug 15th, 2018 2:54pm
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Aug 15th, 2018 2:55pm