I was attempting to make a payment on my nephew's account yesterday evening and it kept...

GetHuman-olgadur's customer service issue with Metro PCS from August 2018

Help with my Metro PCS issue
The issue in GetHuman-olgadur's own words
I was attempting to make a payment on my nephew's account yesterday evening and it kept giving me all types of messages from, pw is incorrect, number is incorrect to payment declined. Since I was using both online and on the phone, although it kept giving me these error messages, you charged the back twice when it should have been only a charge of $** * $* Fee. Called this morning and the recorder is still saying this account has a pending payment? Really, how can this be? You charge the bank twice and it's still pending. What type of business are you running? Need to have this corrected ASAP. I can be reached at ***-***-**** (this transaction is being completed for my nephew who is currently in the hospital)
GetHuman-olgadur did not yet indicate what Metro PCS should do to make this right.
I have an issue with Metro PCS too
How GetHuman-olgadur fixed the problem
we cancelled the account, thx
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Metro PCS

Customer service issue
Reported by GetHuman-olgadur
Aug 15th, 2018 - a yr ago
I have an issue with Metro PCS too
Fixed
Seen by 6 customers so far
Similar issue to 10670 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman-olgadur started working on this issue
Aug 15th, 2018 1:07pm
GetHuman-olgadur indicated the issue is not fixed yet.
Aug 15th, 2018 2:14pm
GetHuman-olgadur confirmed the issue is fixed. Hooray!
Aug 16th, 2018 4:39pm
GetHuman-olgadur confirmed the issue is fixed. Hooray!
Aug 20th, 2018 12:30pm