I was attempting to make a payment on my nephew's account yesterday evening and it kept...
GetHuman-olgadur's customer service issue with Metro PCS from August 2018
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The issue in GetHuman-olgadur's own words
I was attempting to make a payment on my nephew's account yesterday evening and it kept giving me all types of messages from, pw is incorrect, number is incorrect to payment declined. Since I was using both online and on the phone, although it kept giving me these error messages, you charged the back twice when it should have been only a charge of $** * $* Fee. Called this morning and the recorder is still saying this account has a pending payment? Really, how can this be? You charge the bank twice and it's still pending. What type of business are you running? Need to have this corrected ASAP. I can be reached at ***-***-**** (this transaction is being completed for my nephew who is currently in the hospital)
GetHuman-olgadur did not yet indicate what Metro PCS should do to make this right.
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How GetHuman-olgadur fixed the problem
we cancelled the account, thx
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