My galaxy j* dropped and broke on me. I have an att Samsung sg* active that is network...

GetHuman-pduke's customer service issue with Metro PCS from July 2018

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The issue in GetHuman-pduke's own words
My galaxy j* dropped and broke on me. I have an att Samsung sg* active that is network unlocked and all I need to do is change the imei number that is accounted with my phone number to the new one. I cannot use the j*or even see the screen to call. Nor can I set my account up bc to verify I have to get a text message with the verification code and nothing shows up on my screen. My cell phone number is ********** and my name is Phillip duke. The imei for the ssg* active is ***************. Everything I've read states all that has to be done is to change the imei currently on my account to the new one. Any help would be greatly appreciated. As stated above I cannot receive calls or texts so I cannot use the phone to fix this. Having to use wifi
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Metro PCS

Customer service issue
Reported by GetHuman-pduke
Jul 23rd, 2018 - 10 mons ago
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Items needed
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Phone number
Name on account
GetHuman-pduke started working on this issue
Jul 23rd, 2018 3:35pm
GetHuman-pduke indicated the issue is not fixed yet.
Jul 23rd, 2018 5:41pm