Metro PCS Customer Service Issues

I received incorrect information when I visited the MetroPCS store in Watertown to purchase a new phone at full price due to my old phone breaking. I paid full price for the Samsung J-3 Prime and am dissatisfied as it is not functioning correctly. I believe the employee at the store misled me, evident from my own research and the questions I asked. I bought the phone yesterday and simply wish to exchange it for another model. I am willing to provide a list of the misunderstandings if needed. Please contact me at [redacted] to assist me in resolving this matter. Thank you.

Recently, I purchased an allegedly free upgrade for $80. I am extremely dissatisfied with the phone I received, as it clearly had been used before. I have been missing important business and emergency calls, and texts are delayed by hours. I expressed my concerns to a store clerk, whose behavior was unprofessional. I am requesting to speak with a customer service representative to address these ongoing issues with the phone. Despite multiple attempts at the store where I bought it, the problem remains unresolved within the 30-day return window. I urgently need assistance in resolving these problems as I continue to miss critical calls. Please reach out to me at [redacted] for a prompt resolution to this matter. I do not wish to keep the phone due to its poor performance and hope for a quick resolution. Thank you for your help. Sincerely, Jacqueline Hernandez.

Currently in a rehabilitation center due to a horrible accident, having a telephone with reliable service is crucial. Today, I sent a nurse's aide to the Metro PCS store on [redacted] S Halsted to activate my previous Metro PCS phone. They charged $41.74 to activate it and provided a new phone number, [redacted]. However, for the past hour, I've been unable to make calls as an automated voice prompts me to purchase a Metro PCS card. I am disappointed and would like a full refund, but the nurse's aid won't be back until Monday. While I've received text messages confirming the payment, I'm unable to make local calls. My next payment isn't due until 8/12/18. I seek assistance in resolving this matter as my previous chat with another agent was disconnected.

Due to my broken phone, I lost access to my data as I was on a shared plan. I urgently need my contacts and photos which are crucial professionally. Even though I have a new metro account, my previous phone's data is essential. I hope for assistance within the metro family to retrieve my data from my old account since I wasn't able to save them on a Google account due to privacy concerns. Accessing my own data should not be hindered by the account holder's password. I believe that advanced technology can help me regain my contacts and photos. Your help with this matter would be greatly appreciated. Thank you, Cathy C. Current phone: [redacted]. Previous phone for data restoration: [redacted].

I am dissatisfied with MetroPCS and have decided to switch carriers. My bill is due today, and I have experienced ongoing issues with the company over the past year. Despite trying my best, I am frustrated with the lack of help I received every time I visited a MetroPCS store. A staff member suggested I buy a $[redacted] phone to resolve my phone troubles, which was not a suitable solution. Presently, I am facing issues with my SD card, which I paid over $35 for, as my phone does not recognize it. I was told at the store that they could not assist me because I did not bring the card in within the first week. When my husband tried to intervene, the employee refused to speak with him. I will be cautioning everyone I know to avoid MetroPCS, and I believe I should be entitled to a replacement SD card.

I usually request extensions when my bill is due, but the recent changes to the program seem to have affected that option. My current plan includes two lines with unlimited data and Wi-Fi for $[redacted].00 per month. I pay my bill when I get paid, so I believe I should get a month of service starting from my payment date now that data extensions are no longer available. Additionally, the call and data signals have been poor since I moved, even though there's a Metro store nearby. I feel like I'm paying for unlimited data that I can't fully utilize at home due to the poor service. I am looking forward to speaking with a representative promptly. Thank you.

I have been experiencing an ongoing issue since switching to Metro PCS a couple of months ago. I regret leaving my previous service provider after my visit to the store at 71 and Elm on 4/28/[redacted] to sign up with Metro. I was promised a $[redacted] MasterCard to use in-store or towards my phone bill. Despite submitting for the card in late May and being told it was being processed, it's now July 16th, and I still haven't received it. I've spent over 5 hours talking to about 12 representatives, struggling to understand some due to accents. One customer service agent refused to assist me after a frustrating call, and a supervisor couldn't even locate my account. I tried to use the $[redacted] rebate to pay my bill but was unsuccessful. Despite being assured an extension if needed, my service was cut off, and when I called, I was denied an extension. I am extremely dissatisfied with the service and want a note added to my account documenting the ongoing issue. The unprofessionalism of being put on hold until closing time without assistance is unacceptable. I have dedicated a significant amount of time to resolving this, and if it is not resolved today, I will not recommend Metro to anyone.

On July 17, [redacted], at 11:55:36, I visited the Metro PCS store located at [redacted] Abercorn Street in Savannah, GA. Upon arriving, I found the door locked. After getting the agent's attention, Shantell G., was unresponsive with her head down and eyes closed. Despite her lack of engagement, I managed to enter the store to pay my friend's phone bill. During the transaction, Shantell's behavior was unwelcoming and unhelpful. Her dismissive attitude and lack of verbal communication left me feeling dissatisfied and frustrated. She handed me the receipt without a word as I left the store. The experience was disappointing, and it highlighted the importance of quality customer service. It is essential for employees like Shantell to receive proper training and supervision to ensure a positive interaction with customers in the future.

I am experiencing extremely slow internet speeds despite trying all troubleshooting steps and ensuring my bill is up-to-date. I do not have unlimited data but expect a better connection from MetroPCS. The slow speeds persist consistently, not just after bill payments. It took an excessive four days to download a game of five gigabytes, requiring me to top up data four times. The poor connectivity even prevented me from requesting rides through Lyft multiple times. I am seeking a resolution and better service.

I have been with Metro PCS since I was 18 years old, been a loyal customer, and recommended them to others. Due to the recent policy change on extensions, I no longer feel valued despite spending over $10,[redacted] with them. I rely on the internet for work and GPS, but due to lack of notice, I couldn't plan accordingly for the bill. I kindly request a one-time credit. Customer service was unhelpful, and the supervisors, Julian and Raino, were rude and unempathetic. They even hung up on me. This experience has left me questioning if Metro truly values me as a long-time customer. I've faced service issues, but I refrained from complaints out of loyalty. I feel mistreated and that Metro doesn't care about retaining customers. The behaviors displayed were unprofessional and uncalled for. I seek fair treatment and resolution from Metro PCS to continue as a satisfied customer.

My wife's phone lost service at our home a couple of weeks ago. Despite contacting customer service, rebooting the phone, and seeking professional help, the issue remains unresolved. We were advised to visit our local store in Forest City, North Carolina, to obtain a signal booster. However, upon visiting, the staff denied the existence of such a device and reacted unprofessionally. If this issue is not promptly addressed, we will consider switching service providers and sharing our experience on social media. Sincerely, Steven S.

I have encountered an ongoing issue with my debit card being rejected when attempting to make my monthly bill payment. For the past three months, I have consistently received an error message stating that my card is invalid whether I try to pay through the Metro app, online, or with a representative. Despite numerous attempts, including speaking with managers, I was only informed recently that my card had been blacklisted on the MetroPCS system. A representative explained that it would take 3-5 business days to resolve this matter through a ticket submission. While I managed to find alternate payment methods in the past, I currently do not have access to another card and the nearest MetroPCS store is inconveniently far away. I was advised that I could receive an extension for voice and text services only, but my work requires internet access to generate income. Representatives mentioned there was no solution for my data access issue and offered a mere $10 credit as compensation. This level of customer service is disappointing and raises doubts about continuing my patronage with MetroPCS, a provider I have been loyal to for over three years.

I've been experiencing network and location issues with my ZTE Zmax Pro in East Austin, TX near 5th and Tillery streets for the past 3 days. Despite numerous personal and retail store resets, as well as troubleshooting with tech support from the Philippines, the problem remains. I believe my phone's network needs to be properly synced with the location tower's [redacted]-degree radius. Since the recent tech support session, the affected area experiences complete internet failure until I move closer to the tower. The issues seem to have worsened in some aspects. It would be helpful to receive assistance from Dallas instead of overseas support. Thank you, C. M. Gillings.

I was told twice that a representative would call me, but it hasn't happened yet. Most recently, I was informed that it may not even be possible. I was given instructions to go to [redacted] to call someone, but it only leads me to payment options without connecting me to a representative. I need a representative to reach out to me promptly. I have been attempting to resolve this for five days, receiving conflicting answers. Recently, representatives have not been truthful with me. I have been waiting for a phone call since 8:50 AM, and it's now 2:40 PM with no call. I prefer a call from a representative over email or chat.

My Samsung Galaxy J7 accidentally fell and is now broken. Luckily, I have an AT&T Samsung SG4 Active that is network unlocked. I need to change the IMEI number linked to my phone number to the one on the SG4 Active. Unfortunately, I cannot access the J7's screen to make calls or verify my account because the screen is not working. To receive the verification code, I must verify my account with a text message, but I am unable to see anything on the J7's screen. My cell number is [redacted], and I go by the name Philip Duke. The IMEI for the SG4 Active is [redacted][redacted]. I have tried to research solutions and understand that changing the IMEI on my account to match the new one should resolve this. Any assistance in this matter would be greatly appreciated since I can't make or receive calls or texts on my phone to rectify the situation. I am currently relying on Wi-Fi for communication.

I am extremely frustrated with the company. I have spoken to five supervisors and over eight agents in the last month regarding an issue with my line extension that has affected my internet and picture message features. Despite troubleshooting both in-store and over the phone and having three supervisors send tickets to technicians, I was blocked from accessing features due to a new policy. Even after resolving the problem, I am hesitant to pay $68 for services I did not fully receive. Changing my plan did not help either. The inconsistency of agents and supervisors in noting my account is also a significant issue; I continuously have to re-explain my situation. One agent even accused me of lying about a credit, which is unfair as I have paid my accounts in the past. This level of service is unacceptable.

I am switching from Cricket to Metro Pcs. I was expected to collect my ordered phones by 7:30 today at [redacted] Market Place Blvd, Cumming, GA. I called at 6:00 to confirm the store hours but found it closed by 7:00. I then contacted the Metro Pcs on Atlanta Road in Cumming, GA, and was told they were open until 8:00 and had two iPhone SE phones available. However, upon arrival, they had no iPhone SE in stock and tried to sell me another phone, causing a waste of my time. I'm disappointed and wish to address this issue with corporate. My name is Tyson Carroll.

My girlfriend and I both recently upgraded our phones, and I received an LG K20 on July 24th around 3:34 PM. By the next day at 2 PM, I realized the glass screen protector on my LG K20 was the wrong size and had already cracked after a minor fall in the car. The protector didn't fully cover the screen, leaving it vulnerable to damage. I visited the store to request a proper screen protector and possibly a replacement phone due to the unexpected crack. Despite explaining my need for sturdy phone protection, I was only offered a correct screen protector, and no further assistance was provided for the cracked screen.

I purchased a charger for $43, and when it broke, the woman who sold it to me refused to refund or replace it. Despite multiple visits to the store with various excuses, on my fourth visit today, tensions escalated. During my visit, I observed a worker under 16 which violates child labor laws. I seek the following resolutions: 1. Refund of $43 for the faulty charger. 2. Replacement of the charger with a working one for travel. 3. Address the store's practices, particularly the actions of Rachel, and involve the actual owner, Mark. This experience has been frustrating, with delays and misinformation persisting for over 2 months since my initial purchase in May. Serious action must be taken promptly, or legal measures may be pursued. Please reach out to me at your earliest convenience. Best regards, Robin O.

I have a few inquiries since I am considering purchasing a phone. Here they are: - Do you accept unlocked phones from other carriers, and is there an additional fee for that? - Do you accept unlocked phones that are not available in your store, and is there an extra charge for that? - I noticed there's no option for just one phone line; do I have to get two lines to buy a phone? - Do I only get a free phone if I have two lines? - Are new numbers included in any plan, or is there an extra cost for that? - What is the sales tax amount? - How much is the activation fee? - If I switch to another phone, will I have to pay for sales tax and activation again? - If a phone is defective, do I need to pay for a replacement, or is it still free? - I heard that the current prices are promotional rates; will they increase, and if so, by how much? - If I choose to get a free phone and a phone number, what would be the total cost to get everything I need for my phone to work properly?