My phone is off but I need in my account and I don't remember my p***word

GetHuman876619's customer service issue with Metro PCS from July 2018

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Help with my Metro PCS issue
Before contacting them, items GetHuman876619 may need:
8 Digit PIN, Phone number, and Name on account
GetHuman876619's next move: have a Metro PCS rep call.
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The issue and preferred resolution, in GetHuman876619's own words:
The problem I ran into: My phone is off but I need in my account and I don't remember my p***word
I trust that Metro PCS will make this right and come up with a resolution that is fair.
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Metro PCS

Customer service issue
Reported by GetHuman876619
Jul 20th, 2018 - a mon ago
I have an issue with Metro PCS too
Not resolved
Seen by 1 customer so far
Similar issue to 7860 others
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Timeline
GetHuman876619 started working on this issue
Jul 20th 6:39am