I tried to unlock my phone but it's not letting me. Please help!

GetHuman-blesseyj's customer service issue with Metro PCS from July 2018

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The issue in GetHuman-blesseyj's own words
The problem: I tried to unlock my phone but it's not letting me. Please help!
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Metro PCS

Customer service issue
Reported by GetHuman-blesseyj
Jul 17th, 2018 - 3 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman-blesseyj started working on this issue
Jul 17th 7:58pm