My phone won't update and it keeps turning itself off and on. When it comes on and stay...

GetHuman869231's customer service issue with Metro PCS from July 2018

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The issue in GetHuman869231's own words
My phone won't update and it keeps turning itself off and on. When it comes on and stays on, I make calls they drop. I've talked to * of your techs tonight and calls dropped on both neither bothered to call me back! When I go to MyMetro its not working either it says sorry follow instructions on the page and then won't load. When I send a text it takes it forever to go out! I have the largest package you all offer and this is just unacceptable! I guess I'll be shopping for new company because this is ridiculous! A Tech reset my phone last week because she was trying to update me and it has been messed up every since! I cannot fully utilize my phone! I cannot afford to buy a new one, it took me * months to save to get this one!!!! I'm under a Doctor and I need a phone ****! Please fix my phone so I can once again enjoy it and receive important calls.******** Call me back please @ ***********Sincerely,*Very unsatisfied customer*Beverly Humphrey*Bh

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Metro PCS

Customer service issue
Reported by GetHuman869231
Jul 11th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 7160 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account

Timeline

GetHuman869231 started working on this issue
Jul 11th, 2018 5:21am
GetHuman869231 shared this issue with friends on Facebook
Jul 11th, 2018 5:21am