I have had a problem receiving and sending group messages on my LG K** Plus phone since...

GetHuman-jarkyns's customer service issue with Metro PCS from July 2018

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The issue in GetHuman-jarkyns's own words
I have had a problem receiving and sending group messages on my LG K** Plus phone since I purchased it *********. I contacted PCS Metro technical support twice. Was on the phone with them for over an hour. Problem persists. I performed factory reset. Problem persists. I sent a letter to technical support asking for help. No response. I am frustrated with PCS Metro. I have trouble understanding a foreign speaking representative. I would like to speak with a qualified technician that can bring this problem to a proper fix or replace the phone. I need this to be fixed because I need to have group messages in the type of work I do. Please let me know why I should continue with PCS Metro if they can't fix this problem.*John Arkyns

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Metro PCS

Customer service issue
Reported by GetHuman-jarkyns
Jul 4th, 2018 - 4 years ago
Fixed
Seen by 22 customers so far
Similar issue to 6578 others
0 customers following this
Items needed
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Timeline

GetHuman-jarkyns started working on this issue
Jul 4th, 2018 3:15pm
GetHuman-jarkyns indicated the issue is not fixed yet.
Jul 4th, 2018 4:56pm
GetHuman-jarkyns indicated the issue is not fixed yet.
Jul 5th, 2018 12:31am
GetHuman-jarkyns indicated the issue is not fixed yet.
Jul 5th, 2018 12:38am
GetHuman-jarkyns indicated the issue is not fixed yet.
Jul 5th, 2018 12:54am
GetHuman-jarkyns indicated the issue is not fixed yet.
Jul 5th, 2018 2:29pm
GetHuman-jarkyns indicated the issue is not fixed yet.
Jul 5th, 2018 6:59pm
GetHuman-jarkyns indicated the issue is not fixed yet.
Jul 5th, 2018 7:12pm
GetHuman-jarkyns indicated the issue is not fixed yet.
Jul 6th, 2018 4:03am
GetHuman-jarkyns indicated the issue is not fixed yet.
Jul 6th, 2018 4:04am
GetHuman-jarkyns indicated the issue is not fixed yet.
Jul 6th, 2018 4:04am
GetHuman-jarkyns indicated the issue is not fixed yet.
Jul 6th, 2018 4:04am
GetHuman-jarkyns indicated the issue is not fixed yet.
Jul 6th, 2018 4:05am
GetHuman-jarkyns indicated the issue is not fixed yet.
Jul 6th, 2018 11:50am
GetHuman-jarkyns indicated the issue is not fixed yet.
Jul 6th, 2018 11:57am
GetHuman-jarkyns indicated the issue is not fixed yet.
Jul 6th, 2018 3:19pm
GetHuman-jarkyns indicated the issue is not fixed yet.
Jul 7th, 2018 4:51pm
GetHuman-jarkyns indicated the issue is not fixed yet.
Jul 7th, 2018 11:06pm
GetHuman-jarkyns indicated the issue is not fixed yet.
Jul 8th, 2018 12:28am