METRO PCS sold me a phone on may **th, then registered it in someone else's name .*. I...

GetHuman-tveney's customer service issue with Metro PCS from June 2018

2 views
 | 
5344 similar
 | 
0 following
Help with my Metro PCS issue
First: share to improve GetHuman-tveney's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-tveney's next move: talk to Metro PCS when they open (we'll send a note).
Metro PCS's call center is closed now. We will text or email GetHuman-tveney when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-tveney can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman-tveney may need:
8 Digit PIN, Phone number, and Name on account
The issue in GetHuman-tveney's own words
METRO PCS sold me a phone on may **th, then registered it in someone else's name .*. I didn't find this out until last week from Oliver with customer service. at the time of purchase I was told I could unlock the phone in ** days, I also found out from customer service it's *** days. I talked to Jason an employee at the Harrisonburg store, and he called his manager Thomas about my situation. Thomas was to call Jason back, but didn't. when Jason tried to call Thomas at hone he had turned his phone off. I have yet to hear from Thomas or any one from the Harrisonburg store. I see that metro pcs has over *,*** complaints at the Better Business Bureau. I feel that I have been deceived, avoided like the plague, and obviously racially discriminated against, because I am a African American . I will not tolerate this, or let metro pcs sweep this situation under the rug.
GetHuman-tveney did not yet indicate what Metro PCS should do to make this right.
I have an issue with Metro PCS too
How GetHuman-tveney fixed the problem
We are waiting for GetHuman-tveney to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Metro PCS's attention and get better help faster. Tap below to get started.
Having Metro PCS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Metro PCS email you?
This email address isn't valid
Follow this issue
See how GetHuman-tveney fixes it.
This email address isn't valid

Metro PCS

Customer service issue
Reported by GetHuman-tveney
Jun 25th, 2018 - 4 mons ago
I have an issue with Metro PCS too
Not resolved
Seen by 2 customers so far
Similar issue to 5344 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-tveney started working on this issue
Jun 25th 4:12pm