I texted regarding my bill on phone number *** *** ****.*I paid $** on June **th, and M...

GetHuman-judyoake's customer service issue with Metro PCS from June 2018

Help with my Metro PCS issue
The issue in GetHuman-judyoake's own words
I texted regarding my bill on phone number *** *** ****.*I paid $** on June **th, and Metro is saying still owing $**.*We originally had two phones, but lost husband's. Phone. That, I believe was *** *** ****, but when I called that number someone else has it...so. we only have this phone number *** *** ****. We have been getting messages the last few months that we are not caught up and then phone is disconnected. When I pay ano ther $** it is reconnected. Please check your records to make sure you got this month's payment. If this is not resolved will have to go with someone else. Judy oakes* *****@***.com
GetHuman-judyoake did not yet indicate what Metro PCS should do to make this right.
I have an issue with Metro PCS too
How GetHuman-judyoake fixed the problem
I just contacted rep in my local city of Spokane and sophisticated helped me out. she canceled my lost phone number and got me on a better plan. she was great
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Metro PCS

Customer service issue
Reported by GetHuman-judyoake
Jun 15th, 2018 - 9 mons ago
I have an issue with Metro PCS too
Fixed
GetHuman-judyoake shared how to fix
Seen by 7 customers so far
Similar issue to 4640 others
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Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman-judyoake started working on this issue
Jun 15th, 2018 8:59pm
GetHuman-judyoake indicated the issue is not fixed yet.
Jun 15th, 2018 11:50pm
GetHuman-judyoake confirmed the issue is fixed. Hooray!
Jun 16th, 2018 7:37pm
GetHuman-judyoake confirmed the issue is fixed. Hooray!
Jun 16th, 2018 7:38pm