Hello tech ! Please forward this to the proper dept. Thank you so much! I went to a met...

GetHuman-jimprat's customer service issue with Metro PCS from June 2018

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Hello tech ! Please forward this to the proper dept. Thank you so much! I went to a metro pcs store in baton rouge la to have one of my three phones turned off and a internet hot spot device turned off. I gave the girl my pin code and she said she took care of it. I left the store and then the texts started coming in .....about six of them saying i owed this much, and then i owed that much and pretty much all of them were incorrect. So i went back to the store the girl said she made a mistake but that she fixed it. So, i said fine thank you and left. The very next day my phones were shut off because metro said i didnt pay my bill........*well the bill was not due until the **th of june to start with so you turned off my phones four days early for no reason. I called your customer service number and could not get a person. ...so, as it stands here is what i had and want back . My same two phones ****-***-**** and****-***-**** on unlimited plans for $** per month a total of $** per for both. Also i paid the bill early ********* (yesterday) $** ??? And now the texts say i owe *** on the **th (three days from now) *You folks need to fix my service & plan back to what it was and train your employees she wrecked my service and messed up my bill. *P.s. i just spent hundreds of dollars with you guys and it seems i got burned doing it. NOT GOOD !*also, i have come over to metro from another company never missed a payment and never been late for two years, yet when i asked for an extentension "when you shut my phone off four days before the bill was even due" you blew me off.*THANKS !
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Metro PCS

Customer service issue
Reported by GetHuman-jimprat
Jun 14th, 2018 - 9 mons ago
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GetHuman-jimprat started working on this issue
Jun 14th, 2018 12:32pm