I purchased a phone at one of your stores in Kansas city,MO on **rd street in the Landi...

GetHuman-floydwi's customer service issue with Metro PCS from June 2018

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The issue in GetHuman-floydwi's own words
I purchased a phone at one of your stores in Kansas city,MO on **rd street in the Landing Mall and when I went to get it turned on at my carrier the phone was locked by T-Mobile because it was someone else's phone who hadn't paid the bill. This is fraud and this phone should never have been sold to me. When I went to return it they said that they do not do returns and to give the the phone they can get it unlocked. I no longer need this phone and now I'm out of $*** for a phone that is locked. Please contact me by email at Floyd.Wiggins@ umb.com or by phone at ***.***.****. Thank you for your attention to this urgent matter.
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Metro PCS

Customer service issue
Reported by GetHuman-floydwi
Jun 13th, 2018 - 9 mons ago
I have an issue with Metro PCS too
Fixed
Seen by 8 customers so far
Similar issue to 4489 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman-floydwi started working on this issue
Jun 13th, 2018 12:56pm
GetHuman-floydwi indicated the issue is not fixed yet.
Jun 13th, 2018 2:42pm
GetHuman-floydwi indicated the issue is not fixed yet.
Jun 14th, 2018 2:37pm
GetHuman-floydwi indicated the issue is not fixed yet.
Jun 21st, 2018 9:48pm