MY phone was to be network unlocked today ****. I have called twice. The first time the...

GetHuman690377's customer service issue with Metro PCS from June 2018

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MY phone was to be network unlocked today ****. I have called twice. The first time the rep said it was done but phone would not unlock, then told to go to a dealer to fix. The second time at the dealer, the dealer said they had no ability to unlock phones and told me to call cust svc again. While on the phone with cs rep, told that they would send a request to resolve the problem and to expect email. Then put on hold for ** minutes and had to hangup.
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Metro PCS

Customer service issue
Reported by GetHuman690377
Jun 11th, 2018 - 9 mons ago
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Timeline
GetHuman690377 started working on this issue
Jun 11th, 2018 5:41pm