Jonna*Rate Us***:**:** AMNotice*Jonna has joined***:**:** AMJonna*Hello nancy wickline...

GetHuman-nanel's customer service issue with Metro PCS from June 2018

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The issue in GetHuman-nanel's own words
Jonna*Rate Us***:**:** AMNotice*Jonna has joined***:**:** AMJonna*Hello nancy wickline, how can I help you today?****:**:** AMnancy wickline*I bought an LG Aristo with the phone * ***-***-**** on **-**-****from Metro PCS and it was activated on that day. One week before the May ** due date I called customer service about unlocking my cellphone. I was told to try the unlock device app on the phone. It did not work. I kept getting an error message saying that the server does not recognize my device.It also said that the phone must have been rooted which would cause the problem. I have never rooted the phone. I wouldn't know how to do that. Have anyone else had this problem and what can be done so I can get this phone unlocked?***:**:** AMJonna*Good Morning Nancy****:**:** AMJonna*Sorry to know about that.****:**:** AMJonna*Your current service provider locked the phone to be incompatible with different service provider. You may need to get a Subsidy Unlock code to unlock your phone so you can use it with any different service provider or use it overseas.****:**:** AMJonna*Did they provided a code to you to unlock the unit?****:**:** AMnancy wickline*no we couldnt get to a point where a code is oput in***:**:** AMJonna*I see. There could be something wrong on the application.****:**:** AMJonna*Have you tried to reset the app or uninstall and reinstall it?****:**:** AMnancy wickline*we did a factory reset on the phone***:**:** AMJonna*Reset is the last step, if that is the case this issue occur with your service provider not on the phone.****:**:** AMnancy wickline*they said they dont know what is causing the problem***:**:** AMJonna*The application is not recognizing the network on the unit that is why you cannot get it unlock.****:**:** AMJonna*That's is odd. Did you speak with them directly?****:**:** AMnancy wickline*yes many times.***:**:** AMJonna*As much as I would love to help you to unlock the phone but only carriers has an ability to unlock the unit. You may need to contact your service provider directly to unlock your unit or you may call our hotline number so we can do a conference call with them.****:**:** AMnancy wickline*what is that ****:**:** AMJonna*Here is our phone number ***-***-****. please choose the mobile product.
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Metro PCS

Customer service issue
Reported by GetHuman-nanel
Jun 7th, 2018 - a yr ago
I have an issue with Metro PCS too
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Seen by 3 customers so far
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Timeline
GetHuman-nanel started working on this issue
Jun 7th, 2018 2:55pm
GetHuman-nanel indicated the issue is not fixed yet.
Jun 8th, 2018 1:58pm
GetHuman-nanel indicated the issue is not fixed yet.
Jun 8th, 2018 1:59pm