I paid my portion of the phone bill as I'm with the family plan * lines for$**** month...

GetHuman-aamos's customer service issue with Metro PCS from June 2018

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The issue and preferred resolution, in GetHuman-aamos's own words:
I paid my portion of the phone bill as I'm with the family plan * lines for$**** month but due to their non payment I'm stuck with out a phone even though metro took my payment so I either want a refund or is to figure something out to where I'll have service because my life my job my schedule all falls back on my phone and I need my phone to work
I trust that Metro PCS will make this right and come up with a resolution that is fair.
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Metro PCS

Customer service issue
Reported by GetHuman-aamos
Jun 6th, 2018 - 2 mons ago
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Seen by 4 customers so far
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Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman-aamos started working on this issue
Jun 6th 11:56am