I made a payment to top up my account. I received the confirmation text and a confirmat...

GetHuman-rubensg's customer service issue with Metro PCS from June 2018

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Help with my Metro PCS issue
Before contacting them, items GetHuman-rubensg may need:
8 Digit PIN, Phone number, and Name on account
GetHuman-rubensg's next move: have a Metro PCS rep call.
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The issue and preferred resolution, in GetHuman-rubensg's own words:
I made a payment to top up my account. I received the confirmation text and a confirmation email, but my phone is not working - no calls, texts or internet.
I trust that Metro PCS will make this right and come up with a resolution that is fair.
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Metro PCS

Customer service issue
Reported by GetHuman-rubensg
Jun 2nd, 2018 - 3 mons ago
I have an issue with Metro PCS too
Not resolved
Seen by 2 customers so far
Similar issue to 330 others
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Timeline
GetHuman-rubensg started working on this issue
Jun 2nd 3:45pm