I have been a Metro customer for years and been happy with the service. My recently pu...

GetHuman740600's customer service issue with Metro PCS from June 2018

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The issue in GetHuman740600's own words
I have been a Metro customer for years and been happy with the service. My recently purchased phone stopped working. Gabe, my local and long term rep was great but he said I needed a new phone to replace my * week old phone and that the main store would handle the warranty. They did not. They charged me for a new new phone. The didn't give me a receipt. They took my.money but didn't give me the new phone. I have to drive back to get it. The whole experience was rude and unprofessional. I haven't driven back to get the replacement phone because I don't want to do business with a company that doesn't honor the warranty. Pay for the phone and drive back in a few days to get it? Spend more time listening to them trying to sell me more stuff instead of solving my problem? No thanks.
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Metro PCS

Customer service issue
Reported by GetHuman740600
Jun 1st, 2018 - 2y ago
I have an issue with Metro PCS too
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Seen by 5 customers so far
Similar issue to 282 others
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Timeline
GetHuman740600 started working on this issue
Jun 1st, 2018 10:35pm