I bought ZTE Blaze on May * and the screen stopped working out of nowhere. All the bu...
GetHuman712252's customer service issue with Metro PCS from May 2018
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The issue in GetHuman712252's own words
I bought ZTE Blaze on May * and the screen stopped working out of nowhere. All the buttons work, but the screen doesn't. I didn't drop it. I didn't get it wet. I took it into the store I bought it at and they did everything to make sure the phone did not get replaced and nothing to help me get a new phone. They finally came to the conclusion that there was water damage but the phone never got wet. They ended up telling me that if I walked outside in the rain it would be water damaged. I have suspended my service and I'm thinking I'm going to cancel and go somewhere else. Having bought the phone only * weeks ago i find it hard to believe there's nothing that can b done. They wouldn't even offer me a discount. like I said before if I can't get this resolved I'm cancelling my service.
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