I ordered a Samsung phone on ******** (order *********) and have yet to receive the pho...

GetHuman-fanique's customer service issue with Metro PCS from May 2018

Help with my Metro PCS issue
The issue in GetHuman-fanique's own words
I ordered a new phone thru their website ... I ordered a Samsung phone on ******** (order *********) and have yet to receive the phone. I have a UPS tracking number that shows that a shipping label was created and nothing else. UPS can ONLY tell me that a label was created. I have talked to customer service * times with no real resolution. I would like to get the phone, but if that can't happen, then I would like a full refund. My current Metro phone has been great up until now. I cannot stress how badly I need this new phone. Please help me resolve this issue as soon as possible because customer service states that they can not help me with my problem outside of calling UPS. I have been a customer since **** and this is the *st issue that I have ever had with your company.
Instead of them calling UPS to find out what's going on, they were trying to make me do it. And each time I called, except for the fourth and final time* no one mentioned the customer support email. I work two jobs and do not have time to walk into a store for something like this. Very big inconvenience for to have to deal with this.
Sending me the phone I ordered and a partial refund apart from the mail in rebate
I have been a customer since ****.
I have an issue with Metro PCS too
How GetHuman-fanique fixed the problem
I emailed the support line, I told them everything I went thru went the customer service line and they refunded my money
Please help with my Metro PCS issue
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Metro PCS

Online purchase
Customer service issue
Reported by GetHuman-fanique
May 16th, 2018 - 10 mons ago
I have an issue with Metro PCS too
Fixed
GetHuman-fanique shared how to fix
Seen by 8 customers so far
Similar issue to 395 others
0 customers following this
Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman-fanique started working on this issue
May 16th, 2018 2:26pm
GetHuman-fanique shared this issue with your circles on Google+
May 16th, 2018 2:30pm
GetHuman-fanique indicated the issue is not fixed yet.
May 16th, 2018 3:42pm
GetHuman-fanique indicated the issue is not fixed yet.
May 17th, 2018 8:08pm
GetHuman-fanique indicated the issue is not fixed yet.
May 17th, 2018 8:36pm
GetHuman-fanique indicated the issue is not fixed yet.
May 17th, 2018 8:41pm
GetHuman-fanique confirmed the issue is fixed. Hooray!
May 19th, 2018 7:45pm