I been a customer with you for * years today I went to pay my phone bill and my phone t...

GetHuman638041's customer service issue with Metro PCS from April 2018

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The issue and preferred resolution, in GetHuman638041's own words:
I been a customer with you for * years today I went to pay my phone bill and my phone that im using now that I purchase from metro pecs I had a cracked screen so I brought my old phone which I had purchase before to change to. Why did I have to pay **dollars more for this switch over I never had to before I went to your **th store were the clock name Alex had no kind of.understanding
I trust that Metro PCS will make this right and come up with a resolution that is fair.
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Metro PCS

Customer service issue
Reported by GetHuman638041
Apr 28th, 2018 - 3 mons ago
I have an issue with Metro PCS too
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Seen by 1 customer so far
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Timeline
GetHuman638041 started working on this issue
Apr 28th 6:49pm