My daughter is in Guatemala on vacation she had ur service and was added to my My Veriz...

GetHuman625145's customer service issue with Metro PCS from April 2018

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Help with my Metro PCS issue
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The issue and preferred resolution, in GetHuman625145's own words:
My daughter is in Guatemala on vacation she had ur service and was added to my My Verizon accountJust for out of the country service ....then she plans toGo back to Metro.however since putting in A Verizon SIM card...she only gets *G internet instead of LTE. And she cannot make and receive call from Guatamala...I was told u may have a profile lock on her account and it was still registering with u?! Brandi is terrified without a phone .. her account with Metro was**********. She will return home on ********* n returnTo ur service. Please look to see if u all have some kind of lock on her profile or phone..Guatamala is a very dangerous country n she is only **. Thank u Losa her mom..ps she has no phone service and therefore cannot call herself..
I trust that Metro PCS will make this right and come up with a resolution that is fair.
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Metro PCS

iPhone *plus paid in full and not locked
Customer service issue
Reported by GetHuman625145
Apr 24th, 2018 - 3 mons ago
I have an issue with Metro PCS too
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GetHuman625145 started working on this issue
Apr 24th 5:05pm