I was trying to call MetroPCS and because I close my account with them * months ago it...

GetHuman620241's customer service issue with Metro PCS from April 2018

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The issue in GetHuman620241's own words
Cant reach customer service. Ended my account * months ago and switch to T-Mobile. Trying to get information and an unlock code for my LG K* but there is no way to contact customer service because if you don't have an account the automated system hangs up on you. ... I was trying to call MetroPCS and because I close my account with them * months ago it is impossible to reach a live person. It's very frustrating and if I did ever think about going back to MetroPCS I would not. Because I cannot reach a live person. I have dialed every Metro PCS number that I could find
I I'm disabled and this has only frustrated me and made me feel unheard and very sad. They should make their system more friendly for disabled people. I am just trying to get an unlock code for my phone because the FTC made it a law that companies had to unlock their phone at the request of the customer. It is now been * months. And I am not able to get ahold of a live customer service representative from MetroPCS. When I put my old phone number and they have no record of it and then they can never connect me to an operator very frustrating shame on you Metro PCS
A good resolution would be for Metro PCS to call me directly. Or MetroPCS should change their system so you are able to reach a live person without an account. Americans with Disability Act accommodations should be able to connect with a live operator very frustrating very frustrating shame on you shame on you shame on you
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Metro PCS

LG K-** trying to get my LG K* unlocked using my T-Mobile service to call. Unable to reach a live operator for Metro PCS. Wanting to unlock my MetroPCS phone after * months being a T-Mobile customer they never recognize my number I was with MetroPCS for * years. Never again
Customer service issue
Reported by GetHuman620241
Apr 23rd, 2018 - 7 mons ago
I have an issue with Metro PCS too
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Seen by 2 customers so far
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Items needed
8 Digit PIN
Phone number
Name on account
Timeline
GetHuman620241 started working on this issue
Apr 23rd 4:24am