phone said it is unlocked - unlock my phone - cannot unlock phone

GetHuman604573's customer service issue with Metro PCS from April 2018

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Help with my Metro PCS issue
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The issue and preferred resolution, in GetHuman604573's own words:
unlock my phone ... phone said it is unlocked
cannot unlock phone
unlock phone
Help with my Metro PCS issue
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Metro PCS

blade z max
Customer service issue
Reported by GetHuman604573
Apr 17th, 2018 - 3 mons ago
I have an issue with Metro PCS too
Not resolved
Seen by 2 customers so far
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GetHuman604573 started working on this issue
Apr 17th 6:09pm