I payed my brothers phone bill online which didn't go through because he had a late fee...

GetHuman589405's customer service issue with Metro PCS from April 2018

5 views | 8279 similar | 0 following
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The issue in GetHuman589405's own words
Make a payment to my brothers phone online through my phone I didn't know there was a late fee so I payed $**.** thinking it was going to automatically change his plan .which it didn't and he called himself to see if his phone bill was payed and they said it wasn't payed..so I need a refund on the payment I made.I have the confirmation number and account number to make things easier ... I payed my brothers phone bill online which didn't go through because he had a late fee and it was in a different account number
my brother called customer service and they said his phone bill has not been payed and I don't know how to undo the payment and get my money back
to get a refund back on my money as soon as possible
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Metro PCS

Online payment
Customer service issue
Reported by GetHuman589405
Apr 12th, 2018 - 5 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 8279 others
0 customers following this

Timeline

GetHuman589405 started working on this issue
Apr 12th, 2018 12:50am

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