I ran into a problem cause my phone wouldn't let me receive photos,text messages and s...

GetHuman562835's customer service issue with Metro PCS from April 2018

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The issue in GetHuman562835's own words
I was trying to get more space for my phone . ... I ran into a problem cause my phone wouldn't let me receive photos,text messages and so it told me that I had to delete some files, but it wouldn't let me do even that
This is a problem for me because I need my phone to work properly everyday.I took it to the Metro PCS store they told me that I qualify for a new phone This is were I got gipped, I felt sorry for the lady cause she was sick I offered to buy her a tea and I bought the man a hot chocolate, and when I returned my phone was ready I didn't pay attention to it until about a week and then I noticed the face covering started bubbling as if some had this phone before cause it look old instead of a bran new phone that just came out of the box. Then I start having problems with the phone, can't nobody hear me , the get hot and it drops calls. I just got this phone Feb. **nd and my insurance expired on ** of March so the store can't help me.
I feel like you should give me a new phone because this one is not working for me, I only had it for a month and I'm having problems. I truly believe that you guys sold me a used phone I have had phones from you before and I haven't had this kind of problem .I think that its wrong that you are doing people this way its FRAUD and now you wanna take me on the merry -go-round
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Metro PCS

Customer service issue
Reported by GetHuman562835
Apr 2nd, 2018 - 4 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 7976 others
0 customers following this


GetHuman562835 started working on this issue
Apr 2nd, 2018 6:30pm
GetHuman562835 indicated the issue is not fixed yet.
Apr 2nd, 2018 6:34pm