When visiting a store yesterday evening to begin service, the associate pointed out tha...

GetHuman-thespier's customer service issue with Metro PCS from April 2018

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The issue in GetHuman-thespier's own words
Return to Metro pcs with new service. ... When visiting a store yesterday evening to begin service, the associate pointed out that they would soon be closing & it would take time to set up new service on * phones. I apologized, told her I would come back & asked if they would be open today. She replied yes, normal hours opening at **:**pm. I returned to the store at *:**pm today & the store was closed. The hours on the door stated **:**pm-*:**pm with no notice of closing or special hours for today. I located another location to try to set up service & was told the store has been out of the phone I had selected for my * lines for * days and are not quite sure when they will be receiving more. I find it ridiculous that it is this difficult to start service with Metro PCS! I was returning to Metro because I was previously very happy with the service. This has been the complete opposite unfortunately.
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* unlimited * hotspot plans on LG Stylo *s.
Customer service issue
Reported by GetHuman-thespier
Apr 1st, 2018 - 5 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 8278 others
0 customers following this


GetHuman-thespier started working on this issue
Apr 1st, 2018 8:45pm

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