Can't access account online. Message says call Merrill Lynch. I call ML and am put on h...

GetHuman-mtnoconn's Complaint issue with Merrill Lynch from December 2021

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The issue in GetHuman-mtnoconn's own words
Can't access account online. Message says call Merrill Lynch. I call ML and am put on hold for impossible amounts of time and never get through. Recording says go online to access account. Caught in a loop of zero customer service! Looked for online chat, but what a surprise - ML doesn't offer that. **I NEED TO CHANGE IRA MONTLY DISTRIBUTION FROM ONE BANK ACCOUNT TO ANOTHER ONE. IT SHOULDN'T BE THIS HARD!!!!!!!!!! *Emailing is absurd - there's no reason I can't speak to a human. Maddening. Merrill Lynch is the WORST. *Call to resolve ***.***.****

GetHuman-mtnoconn did not yet indicate what Merrill Lynch should do to make this right.

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How Do I Recover My Merrill Lynch Login?How Do I Withdraw My Retirement or 401k Money from My Merrill Lynch Account?
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Merrill Lynch

Complaint issue
Reported by GetHuman-mtnoconn
Dec 20th, 2021 - 9 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 373 others
0 customers following this

Timeline

GetHuman-mtnoconn started working on this issue
Dec 20th, 2021 8:17pm

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