I’ve had this card for awhile. The whole point was for the double the line. I was late...

GetHuman-naysr's customer service issue with Merrick Bank from January 2019

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The issue in GetHuman-naysr's own words
I’ve had this card for awhile. The whole point was for the double the line. I was late * days ONCE and they declined my double line, I inquired about it and was told that after ** months of on time payments which I’ve made some days more then the minimum I would receive the double. I called today literally ** months from the last call and was told that’s not true. They randomly give increases by *** after ** month to a year of missing the first double increase offer?! This card is useless to me now. I’m stuck with *** the lowest limit card I have and I’m late * days and miss it? I’m told false information?? I can’t reqiest an increase but have to wait for you all for when you randomly feel like giving it? Is unfair. I wrote down the reps name I spoke to ** months ago who have false information and I’ll fight this with courtbif I have too. False advertisement and liars!!! All this time making monthly payments on time and being denied an increase?
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Merrick Bank

Customer service issue
Reported by GetHuman-naysr
Jan 15th, 2019 - a mon ago
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Jan 15th 7:57pm