Greetings from Canada, to whom it may concern in Customer Service! *I have worn Merrel...

GetHuman1537120's customer service issue with from November 2018

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The issue in GetHuman1537120's own words
Greetings from Canada, to whom it may concern in Customer Service! *I have worn Merrell footwear for over ** years. I am ** years of age, an artist who walks through nature during all seasons for inspiration, and I am a very out door-sey type individual. I exclusively purchase Merrell products because of their durability, comfort, and fine quality. However when I took out last year's winter boots to prepare for my daily hike here in Northern Ontario,@ -* degrees C., in snow, I remembered that I had repaired (with Shoe Goo) the left toe area where a crack had appeared.... These are WINTERLUDE WATERPROOF BLACK MERREL boots size US-*... made in Vietnam *******... other numbers on the tag inside the boot are: **** and J*****.*There had appeared more cracks throughout last winter, and I had ignored them.. but now they are really damaged to the point where the cold gets in and no longer are they waterproof* they are no good to me, and I am aware of the financial investment I had made into this style of footwear, thinking that these beauties would last me a LIFETIME?!?*I am disappointed in a product that I believed to be most highly rated. If I could send you a photo, I'd show you my shoe shelves filled with comfortable options for various weather and hiking conditions, but these boots would not look impressive in that photo, and honestly, I feel that I have been HUGELY LET DOWN by this particular product.**I would be thrilled if you would replace the boots with a better product that would meet the same qualities such as:*- good for hiking in below zero temperatures C.*- waterproof* - comfort and good support (as these had done when new)****-***-*****Sheila M. Currie*Thessalon,ON*P*R *L**CANADA

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Customer service issue
Reported by GetHuman1537120
Nov 10th, 2018 - 4 years ago
Not resolved
Seen by 34 customers so far
Similar issue to 2 others
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GetHuman1537120 started working on this issue
Nov 10th, 2018 7:58pm
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Nov 10th, 2018 7:59pm