I take Januvia for my diabetes. I’ve seen a circulation improvement in my feet, the sh...

GetHuman-miscenfo's customer service issue with Merck & Co. from July 2018

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The issue in GetHuman-miscenfo's own words
I take Januvia for my diabetes. I’ve seen a circulation improvement in my feet, the short time that I’ve been taking it (March ****).**On Monday ******, I was told by my pharmacy that I’d hit the “Doughnut hole”. Instead of $** per month, I’m now expected to pay $**** per month. I have * other scripts with the same cost increase. With this price increase, I can no longer afford to buy Januvia. **I’d appreciate it if your company would help me, so that I’d be able to continue using Januvia.**Enjoy your day,*Valerie
GetHuman-miscenfo did not yet indicate what Merck & Co. should do to make this right.
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How GetHuman-miscenfo fixed the problem
I received information to help me receive Januvia for * year, free of cost.
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Merck & Co.

Customer service issue
Reported by GetHuman-miscenfo
Jul 2nd, 2018 - 5 mons ago
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Seen by 4 customers so far
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GetHuman-miscenfo started working on this issue
Jul 2nd 10:16pm
GetHuman-miscenfo confirmed the issue is fixed. Hooray!
Jul 3rd 2:40pm