Basically I got into my vehicle and put the key in but it will not turn the head lights...

GetHuman1184279's customer service issue with Mercedes Benz from September 2018

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The issue in GetHuman1184279's own words
Basically I got into my vehicle and put the key in but it will not turn the head lights and the interior lights still work the batteries in my key remote are brand new they are good but it will not allow me to unlock and lock the doors and open up the trunk with the remote as well. I'm really not understanding why my key will not turn when I put it into the ignition. Please help. I was finally able to afford to buy my dream car from a police auction and this happens. **** e*** mercedes.
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Mercedes Benz

Customer service issue
Reported by GetHuman1184279
Sep 22nd, 2018 - 2 mons ago
I have an issue with Mercedes Benz too
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Seen by 2 customers so far
Similar issue to 53 others
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Timeline
GetHuman1184279 started working on this issue
Sep 22nd 6:21pm