Fairly new to Mercari, and this is my first issue. Purchased a doll on ******* from "al...

GetHuman-aalmend's Missing Order issue with Mercari from March 2021

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The issue in GetHuman-aalmend's own words
Fairly new to Mercari, and this is my first issue. Purchased a doll on ******* from "allabout the kids" seller. I have NOT received this doll, and wasn't concerned until I started getting asked to rate the transaction. I tried to say I haven't received it, in your help menu, but when I got to "SAYS DELIVERED, BUT NEVER RECEIVED", and clicked it, the computer always kicked me out. I finally, today, sent the seller a message, maybe they can put a tracer on the package or something but I can assure you that I HAVE NOT RECEIVED IT!!

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Mercari

Missing Order issue
Reported by GetHuman-aalmend
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 4160 others
0 customers following this

Timeline

GetHuman-aalmend started working on this issue
Mar 24th 7:40pm