Fairly new to Mercari, and this is my first issue. Purchased a doll on ******* from "al...
GetHuman-aalmend's Missing Order issue with Mercari from March 2021
Help with my Mercari issue
First: share to improve GetHuman-aalmend's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-aalmend may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman-aalmend's own words
Fairly new to Mercari, and this is my first issue. Purchased a doll on ******* from "allabout the kids" seller. I have NOT received this doll, and wasn't concerned until I started getting asked to rate the transaction. I tried to say I haven't received it, in your help menu, but when I got to "SAYS DELIVERED, BUT NEVER RECEIVED", and clicked it, the computer always kicked me out. I finally, today, sent the seller a message, maybe they can put a tracer on the package or something but I can assure you that I HAVE NOT RECEIVED IT!!
GetHuman-aalmend did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-aalmend fixed the problem
We are waiting for GetHuman-aalmend to fix the problem and share the solution with the rest of us customers.
Please help with my Mercari issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.