Fairly new to Mercari, and this is my first issue. Purchased a doll on ******* from "al...

GetHuman-aalmend's Missing Order issue with Mercari from March 2021

Help with my Mercari issue
First: share to improve GetHuman-aalmend's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-aalmend may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman-aalmend's own words
Fairly new to Mercari, and this is my first issue. Purchased a doll on ******* from "allabout the kids" seller. I have NOT received this doll, and wasn't concerned until I started getting asked to rate the transaction. I tried to say I haven't received it, in your help menu, but when I got to "SAYS DELIVERED, BUT NEVER RECEIVED", and clicked it, the computer always kicked me out. I finally, today, sent the seller a message, maybe they can put a tracer on the package or something but I can assure you that I HAVE NOT RECEIVED IT!!

GetHuman-aalmend did not yet indicate what Mercari should do to make this right.

How GetHuman-aalmend fixed the problem

We are waiting for GetHuman-aalmend to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Missing Order issue
Reported by GetHuman-aalmend
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 4160 others
0 customers following this


GetHuman-aalmend started working on this issue
Mar 24th 7:40pm