My Mercari name is Ms. Zoie. I listed a Barbie doll for sale. An offer was made from...

GetHuman5874393's customer service issue with Mercari from March 2021

Help with my Mercari issue
The issue in GetHuman5874393's own words
My Mercari name is Ms. Zoie. I listed a Barbie doll for sale. An offer was made from Sandra thomson. I countered it.*She began to contact me saying that she could not pay for it. She said she was new to Mercari. I tried telling her what she needed to do to pay for it, by going back to where she made the offer and try there. I don't think she understood. I made the mistake of asking for her phone number to text her or call to resolve her issue. Then I got a message from Mercari that I had violated your policies. I never intended to do that. She has continually messaged me since Saturday. I tried everything I could on your app to contact you. None of the options on the app applied to my problem with her. I finally found a phone number and left you a message Saturday night. She is wanting me to contact her as soon as I hear back from y'all. I see that you have deleted all of her messages to me. Maybe you can communicate with her to help her pay for the doll. *Just a suggestion for Mercari.....you need a way to contact you or other options offered to solve problems.

GetHuman5874393 did not yet indicate what Mercari should do to make this right.

How GetHuman5874393 fixed the problem
The girl is still contacting me through the app. I don't know what her problem is. After talking to y'all about the problem she was having, I sent her a message that you told me to give her which was to email or call Mercari. I gave her the phone number and email address which your admins immediately deleted. I just did what you told me to do. She still wants me to text y'all or call you again. I really don't think there is any way to help her.
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Mercari

Customer service issue
Reported by GetHuman5874393
Mar 22nd, 2021 - 2 months ago
Fixed
GetHuman5874393 shared how to fix
Seen by 15 customers so far
Similar issue to 4143 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address

Timeline

GetHuman5874393 started working on this issue
Mar 22nd 5:10pm
GetHuman5874393 indicated the issue is not fixed yet.
Mar 23rd 3:28pm
GetHuman5874393 indicated the issue is not fixed yet.
Mar 23rd 3:28pm
GetHuman5874393 indicated the issue is not fixed yet.
Mar 24th 6:15pm
GetHuman5874393 confirmed the issue is fixed. Hooray!
Mar 24th 6:16pm