My Mercari name is Ms. Zoie. I listed a Barbie doll for sale. An offer was made from...
GetHuman5874393's customer service issue with Mercari from March 2021
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The issue in GetHuman5874393's own words
My Mercari name is Ms. Zoie. I listed a Barbie doll for sale. An offer was made from Sandra thomson. I countered it.*She began to contact me saying that she could not pay for it. She said she was new to Mercari. I tried telling her what she needed to do to pay for it, by going back to where she made the offer and try there. I don't think she understood. I made the mistake of asking for her phone number to text her or call to resolve her issue. Then I got a message from Mercari that I had violated your policies. I never intended to do that. She has continually messaged me since Saturday. I tried everything I could on your app to contact you. None of the options on the app applied to my problem with her. I finally found a phone number and left you a message Saturday night. She is wanting me to contact her as soon as I hear back from y'all. I see that you have deleted all of her messages to me. Maybe you can communicate with her to help her pay for the doll. *Just a suggestion for Mercari.....you need a way to contact you or other options offered to solve problems.
GetHuman5874393 did not yet indicate what Mercari should do to make this right.
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How GetHuman5874393 fixed the problem
The girl is still contacting me through the app. I don't know what her problem is. After talking to y'all about the problem she was having, I sent her a message that you told me to give her which was to email or call Mercari. I gave her the phone number and email address which your admins immediately deleted. I just did what you told me to do. She still wants me to text y'all or call you again. I really don't think there is any way to help her.
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