When I first started selling on Mercari I got my identity and my profile* my shop "veri...

GetHuman5868408's customer service issue with Mercari from March 2021

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The issue in GetHuman5868408's own words
When I first started selling on Mercari I got my identity and my profile* my shop "verified". I gave them my full legal name, a picture of a legal government issued ID, I provided them with my SSN, they sent me a text and verified my phone number, and even verified my FB profile. I have been successfully selling and getting nothing but * star reviews and good feedback from every single sale. Today, I had some potential customers message me saying that they were trying to purchase from my shop, but, the items were popping up as "temporarily unavailable". Upon further investigation, I found out that my profile * my shop was temporarily suspended by Mercari stating that the reason is that they have to verify my identity. As I stayed earlier, this has already been done in great detail. The suspension noticed cited that there would be a link in the "notifications" section of my profile to complete the verification process but, nothing is there. I signed in and out a bunch of times and still nothing. I signed in on a desktop, a laptop, a tablet and still nothing. I checked the email account associated with my Mercari account (which is *****@***.com) and nothing there. I have been checking for going on * hours now and cannot find anything or any way for me to resolve this on my end. I sent them a message and no one has gotten back to me yet. **I'm freaking out. I have $*k saved up in Mercari and it's all frozen. I can't like, buy, or sell until this is resolved. when I go to the spot on my profile to resubmit everything to be verified it won't let me because everything is already there, everything is already submitted, and everything is already verified. It won't let me delete everything and resubmit. Mercari is allowing me to get rated and to rate for my current sales in process and it's letting me list new items but I can't like, sell, or buy anything. I'm officially freaking out that I'm never going to get my $*K I have earned from sales from them.

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Mercari

Customer service issue
Reported by GetHuman5868408
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 4151 others
0 customers following this

Timeline

GetHuman5868408 started working on this issue
Mar 20th 6:48pm

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