I sold my iPhone ** Pro Max on the mercari app. I sold the phone for *** and I purchas...

GetHuman5867187's customer service issue with Mercari from March 2021

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The issue in GetHuman5867187's own words
I sold my iPhone ** Pro Max on the mercari app. I sold the phone for *** and I purchased it for ***. But after I shipped the buyer the iPhone he faulsly made a video or photos of a totally different package when he received it and stated that I was not as described. He requested return and I denied because based off the photos I seen I already knew he was trying to scam me for my phone because I didn’t see my iPhone he had a beat up phone in picture. But they granted him the return anyways. I got sick to my stomach. Well after he shipped it I gots message stating if my return did not make it to me in * days than the money would be put in my account. Well it’s been two weeks and no package or money and mercari support team will not help me at all. And on top of that the buyer sent me a message on the app on another item I had for sell laughing about the whole thing than messaged my social media amitting to scamming me for my phone but still nothing.

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Mercari

Customer service issue
Reported by GetHuman5867187
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 4147 others
0 customers following this

Timeline

GetHuman5867187 started working on this issue
Mar 20th 8:04am