On February **, ****, I purchased a Hallmark Ford Mustang Ornament (****) from the Merc...

GetHuman5865402's Missing Order issue with Mercari from March 2021

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The issue in GetHuman5865402's own words
On February **, ****, I purchased a Hallmark Ford Mustang Ornament (****) from the Mercari vendor Kimberle**p for $**.*** with tax and shipping, the total amount paid was $**.**. This amount was charged to my Capital One MasterCard. I would like the $**.** credited back to my Capital One MasterCard.**The Item details:*Hallmark Ford Mustang *****ID: m*************On Fri, March *th, I received an email from Mercari saying "Your item has shipped."*It included tracking ***************************.**It is now March **th, two weeks later, and the item still has not arrived.*I just checked the tracking number and got this:**Status*Pre-Shipment*February **, ****, at *:** pm*Shipping Label Created, USPS Awaiting Item*GRAND RAPIDS, MI *******It looks as though the item slipped through the cracks somewhere. Tired of waiting, and frustrated with the seller's inability or unwillingness to communicate, I purchased the same item through another vendor.**To repeat, I would like the $**.** credited back to my Capital One MasterCard.

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Mercari

Missing Order issue
Reported by GetHuman5865402
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 4146 others
0 customers following this

Timeline

GetHuman5865402 started working on this issue
Mar 19th 7:26pm