Long story short theyre force closing my account once my last payment can be transferre...

GetHuman5181060's customer service issue with Mercari from August 2020

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The issue in GetHuman5181060's own words
Long story short theyre force closing my account once my last payment can be transferred into my bank. They're claiming I posted a prohibited item. To be exact, "foreign currency is prohibited on Mercari" according to Vlad, a member of their support team. I will send you the last email I sent to them which explains why my item doesn't or shouldn't fall under their list, nor does it say anything about "foreign currency". My email went as followed****Good evening or morning depending on what time you're reading this. I hope all is well and healthy with your friends and family! I hope you can help me and please know that I fully understand you're only doing you're job and what you get paid to do. We're all*humans not magicians. I don't expect a miracle lol. Anywho,**I've gone over your prohibited items list several times today and nowhere does it state "foreign currency is not permitted on Mercari" which, is what Vlad, you're customer service representative, told me was the reason my account was being closed once I get*paid and transfer my funds. The policy is quite vague actually and contradicting. It states the following on your prohibited list***Financial products and services such as:*Bonds, securities, warranties and insurance*All currency in circulation of any denomination except collectibles*Precious metals including bullion or bars*Buying and selling gift cards or prepaid cards.**Second bullet down, ”all currency in circulation of any denomination except collectables". My coins are an UNcirculated Collectors Set. Not meant for circulation, just collectables.*Third bullet down "precious metal including bullion or bars". Now, although my coins are silver, they're not bars nor bullion. *Definition of "bullion"**gold or silver in bulk before coining, or valued by weight.**.ornamental braid or trimming made with twists of gold or silver thread.*"bullion cords"**They're*exactly what they're described as. An UNcirculated Collectors Set.***Now, I see people are buying and selling silver half dollars left and right and those are ***% in circulation in the USA! NOWHERE does it state the term "foreign currency" or "foreign" anywhere.***The items I'm being banned for selling are not listed under your prohibited products because they're a Collector's Edition. Vlad also gave me false information about the foreign currency. I love Mercari it's helped my family so much. All I'm asking is for you*to please reconsider your decision.

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Mercari

Customer service issue
Reported by GetHuman5181060
Aug 20th, 2020 - 8 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 5136 others
0 customers following this

Timeline

GetHuman5181060 started working on this issue
Aug 20th, 2020 3:38am