I had an unauthorized charge to my account of $***.**. My bank took the charge off. (Af...

GetHuman4951211's customer service issue with Mercari from June 2020

Help with my Mercari issue
First: share to improve GetHuman4951211's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4951211 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman4951211's own words
I had an unauthorized charge to my account of $***.**. My bank took the charge off. (After I had contacts you several times.) Now my account has been suspended and I ordered a pair of shoes last night and it seems that I cannot get them. So where did that money go? BTW I changed password on account and redid my account per your instructions. Now ,what can I do just short of closing my account? (I really wanted the shoes I ordered last night. Dang it!). Laura

GetHuman4951211 did not yet indicate what Mercari should do to make this right.

How GetHuman4951211 fixed the problem

We are waiting for GetHuman4951211 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman4951211
Jun 14th, 2020 - 4 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 5472 others
0 customers following this


GetHuman4951211 started working on this issue
Jun 14th 7:41pm

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians