This is for item m***********. I communicated and never received a shipping label. Ambr...

GetHuman-cldever's Refund an Order issue with Mercari from May 2020

Help with my Mercari issue
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The issue in GetHuman-cldever's own words
This is for item m***********. I communicated and never received a shipping label. Ambrose was the customer service agent who did not do their job. I have screen shots to prove it. I looked in spam and no label. Sent multiple emails asking for the label. Including a message to Kendrick saying I checked my inbox, spam folder etc. No shipping label. Mailed the item at my expense and sent the new tracking number Saturday. The post office looked up the tracking number and it was an invalid tracking number from you Mercari. I took a picture of the tracking number and package as proof it had been sent to Ambrose in a message and Ambrose would still would not acknowledge issue, and now I am being charged for an item I returned. This is absolute bull$$$$. I will get my money back, this is not on the seller this is on Mercari and your lack of communication skills. I will sue this company for fraud if my money is not returned.

GetHuman-cldever did not yet indicate what Mercari should do to make this right.

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Mercari

Refund an Order issue
Reported by GetHuman-cldever
May 28th, 2020 - a year ago
Not resolved
Seen by 20 customers so far
Similar issue to 5386 others
0 customers following this

Timeline

GetHuman-cldever started working on this issue
May 28th, 2020 7:32pm
GetHuman-cldever shared this issue with friends on Facebook
May 28th, 2020 7:32pm

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