I am trying to return a package to the seller because it was broken when I received it...

GetHuman4877009's customer service issue with Mercari from May 2020

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The issue in GetHuman4877009's own words
I am trying to return a package to the seller because it was broken when I received it. Mercari generated a return label for me, but with the wrong address. The seller tried to contact Mercari to fix this issue, but Mercari didn't resolve the problem. Now, my package is on its way to the incorrect location. I tried calling USPS to see if they could reroute the package, but the package is ineligible to reroute. They gave me the local post office's number (where the package is going), but I have had no luck with them. This wouldn't have happened if Mercari had given me the correct return address. A customer service representative did extend the deadline to return the package to receive the refund, but it is not enough time given the current problem. Mercari should reimburse me and the seller for this package for our stress and for the package itself, along with any shipping costs (it cost me $** extra to wrap up the package). The item ID is m***********.

GetHuman4877009 did not yet indicate what Mercari should do to make this right.

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Mercari

Customer service issue
Reported by GetHuman4877009
May 27th, 2020 - a year ago
Not resolved
Seen by 41 customers so far
Similar issue to 5382 others
0 customers following this

Timeline

GetHuman4877009 started working on this issue
May 27th, 2020 5:07pm

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