ON Mecari I bought a Ozark ** person cabin tent to go camping. It has all the details t...

GetHuman4873381's Refund an Order issue with Mercari from May 2020

Help with my Mercari issue
The issue in GetHuman4873381's own words
ON Mecari I bought a Ozark ** person cabin tent to go camping. It has all the details to the tent. I bought it for $*** and with shipping $** it ended up costing me $***. The tent was delivered today , what I got was a dome shaped * person by Big Timberland *, the ony thing that's right with this tent is its the same color. I was really looking forward to this tent and Im so disappointed. I have contacted the seller and I haven't gotten the response back. It states that I cant issue a refund until I confirm it has been delivered , which I cant do that unless I rate the seller. If I rate the seller than mecari says all transactions are final so what do I need to do in order to return this back to receive refund ? I have tried to contact mecari and request refund but I am unable to ..please help me and thank you so much for helping me with this matter

GetHuman4873381 did not yet indicate what Mercari should do to make this right.

How GetHuman4873381 fixed the problem
Instead of pressing the return item I went under another category I think it was what if the buyer doesn’t send the return back? There I was able to find a link for Mercari contact email. In the Email I explained exactly what had happened a sent in the photos to back up my proof , within * hrs I got a response telling me they were sorry and said she is gong to approve the return and to watch for a return label come through on Email . In the meantime I’m not to rate the seller if I do it will finalize the purchase . I am so releaved bc I contacted the seller she told me it was the exact thing that was purchased . Even though it’s not even the same brand or tent . If mecari wouldn’t have responded to me it wouldn’t let me return it , I would be out of $*** . I’m still waiting on the return label but since I have had contact I’m not worried anymore . I’m starting to think maybe the website is off or something . The staff once I got in contact was really nice . I’m starting to think it may not be mecari fault for all the bad review I read which is why I was in panic mood .
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What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
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Mercari

Refund an Order issue
Reported by GetHuman4873381
May 26th, 2020 - a year ago
Fixed
GetHuman4873381 shared how to fix
Seen by 12 customers so far
Similar issue to 5375 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address

Timeline

GetHuman4873381 started working on this issue
May 26th, 2020 9:21pm
GetHuman4873381 indicated the issue is not fixed yet.
May 27th, 2020 1:46am
GetHuman4873381 indicated the issue is not fixed yet.
May 27th, 2020 6:15am
GetHuman4873381 confirmed the issue is fixed. Hooray!
May 27th, 2020 6:16am
GetHuman4873381 confirmed the issue is fixed. Hooray!
May 27th, 2020 6:16am
GetHuman4873381 confirmed the issue is fixed. Hooray!
May 27th, 2020 6:16am