Hi Mercari,**I am reaching out again due to several issues with my account and*shipped...

GetHuman4859509's customer service issue with Mercari from May 2020

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Hi Mercari,**I am reaching out again due to several issues with my account and*shipped products. I sent out two items that both got lost in the mail.*I was able to track them down and now they have been delivered to the*original buyers houses. However, because the items were scanned late*by USPS and UPS, the items were cancelled inside of the Mercari App.*Now the items are in the possession of the buyer and I am unable to*receive payment for them because they have been cancelled and I am*unable message the users anymore. I reached out to the buyers to*arrange payment outside of Mercari. Unfortunately, doing so, my*account violated terms and now my account is being closed. I have been*unable to respond to messages from the buyers on how to receive*payment. I called the customer service number and left a message*because I am unable to get through to a person.***st Issue*Name: Samsung Tab E*ID: m************Buyer: Margarita Hernandez*Tracking Number: *Z*A************** - screenshot attached*https:**www.ups.com*track?loc*en*US&tracknum**Z*A**************&requester*WT*trackdetails***nd Issue*Name: Bed lift with AC and USB charging ports*ID: m************Buyer: Arussom*Tracking Number: ************************** - screenshot attached**Both these items have been packed, shipped and received by the*original buyers but I am unable to receive payment because the orders*have been cancelled. I would appreciate if these transactions were*carried out properly and I receive payment upon approval of the*buyers.**Then, if you must, you can complete the closure of my Mercari account.*Even though the reasons for violating your privacy terms was to*receive payment for my incorrectly closed*cancelled transactions.**I would appreciate if customer service contacts me to resolve this*issue prior to the closure of my account.**Best,*Mike Santo****.***.****

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Customer service issue
Reported by GetHuman4859509
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 5390 others
0 customers following this
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GetHuman4859509 started working on this issue
May 22nd, 2020 10:04pm
GetHuman4859509 indicated the issue is not fixed yet.
May 23rd, 2020 2:25am
GetHuman4859509 indicated the issue is not fixed yet.
May 23rd, 2020 12:03pm