Hi,**I purchased item number m*********** (Phone Soap-Pearl White), but it came to me b...

GetHuman4843637's Refund an Order issue with Mercari from May 2020

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The issue in GetHuman4843637's own words
Hi,**I purchased item number m*********** (Phone Soap-Pearl White), but it came to me broken. He said it was like new in excellent condition, but it has scratches on the back, scuffs inside and more importantly the bulb (which can't be changed out) is broken. I tried to do a return through the app, but it keeps giving me the runaround and won't accept my return request. Please help me to start this return. My screen name is sls*bab* if you need that as well. The pictures he supplied of the item were stock images so of course they were in perfect condition and the inside pic he had was of a different color so he didn't have pictures of the exact item, but when he said it was like new I figured I shouldn't have any problems especially since his ratings were good. I would like a return or another item that is actually in like new excellent condition like he originally stated.

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Refund an Order issue
Reported by GetHuman4843637
May 19th, 2020 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 5344 others
0 customers following this


GetHuman4843637 started working on this issue
May 19th, 2020 7:08pm
GetHuman4843637 indicated the issue is not fixed yet.
May 19th, 2020 11:50pm