Hi,**I purchased item number m*********** (Phone Soap-Pearl White), but it came to me b...

GetHuman4843637's Refund an Order issue with Mercari from May 2020

Help with my Mercari issue
First: share to improve GetHuman4843637's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4843637 may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman4843637's own words
Hi,**I purchased item number m*********** (Phone Soap-Pearl White), but it came to me broken. He said it was like new in excellent condition, but it has scratches on the back, scuffs inside and more importantly the bulb (which can't be changed out) is broken. I tried to do a return through the app, but it keeps giving me the runaround and won't accept my return request. Please help me to start this return. My screen name is sls*bab* if you need that as well. The pictures he supplied of the item were stock images so of course they were in perfect condition and the inside pic he had was of a different color so he didn't have pictures of the exact item, but when he said it was like new I figured I shouldn't have any problems especially since his ratings were good. I would like a return or another item that is actually in like new excellent condition like he originally stated.

GetHuman4843637 did not yet indicate what Mercari should do to make this right.

How GetHuman4843637 fixed the problem

We are waiting for GetHuman4843637 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Mercari

Refund an Order issue
Reported by GetHuman4843637
May 19th, 2020 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 5344 others
0 customers following this

Timeline

GetHuman4843637 started working on this issue
May 19th, 2020 7:08pm
GetHuman4843637 indicated the issue is not fixed yet.
May 19th, 2020 11:50pm