Good morning, hope you are well and staying safe.**In short, I was sold a fake Omega Wa...

GetHuman-jakehoch's Refund an Order issue with Mercari from April 2020

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The issue in GetHuman-jakehoch's own words
Good morning, hope you are well and staying safe.**In short, I was sold a fake Omega Watch on your site for $***, I was out of town when it was delivered so I could not return it in your ridiculous * day window. I took the watch to a watchmaker who said it was clearly fake. I then cancelled the purchase on my credit card, and Mercari kicked me off the site.**I apologize for the curt speaking, but here is the bottom line: you have offered horrible customer service, accessibility, and consideration during this ordeal of trying to get a refund. This has been nearly a year ordeal, if my $*** isn't refunded to me I will be bringing legal action against Mercari and will make it well known on social media.**You have demonstrated terrible customer service and basically stole $***. I do not accept that and any cordia feelings I had are gone. Immediate legal action will be taken against you and the seller if I am not refunded. I look forward to your response.**-Jake**Jacob J. Hochberg*Senior Legislative Assistant * Counsel*Congressman Henry Cuellar (TX-**)***** Rayburn House Office Building*Washington, DC ******O: (***) ***-*****C: (***) ***-*****https:**cuellar.house.gov********Item details**VTG Omega All Original Men’s Watch**ID: m**************VTG Omega All Original Men’s Watch*******Payment details**Item price****$***.****Shipping fee****$*.****Total amount paid****$***.****Payment method*Mastercard ending in ******Mastercard*******Shipping method********Tracking number:***********************************Shipping from*Profile image ***Anhbiasaigon****Roanoke, VA**.*

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Mercari

Refund an Order issue
Reported by GetHuman-jakehoch
Apr 29th, 2020 - 10 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 5026 others
0 customers following this

Timeline

GetHuman-jakehoch started working on this issue
Apr 29th, 2020 3:34pm

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