I went to buy a used xbox and found one for *** original model.....i bought one previou...

GetHuman-aanlbc's customer service issue with Mercari from April 2020

Help with my Mercari issue
First: share to improve GetHuman-aanlbc's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-aanlbc may need:
Name, Order number, Billing address, and Email address
The issue in GetHuman-aanlbc's own words
I went to buy a used xbox and found one for *** original model.....i bought one previous around the same price when i read the listing the listing made it seem like the functionality of the controller was in question not the xbox itself.....i got a message from the seller but did not know nor see it till today when i went to request a refund and well now i have this broken xbox the main system for ***.** no way i want to get a refund and have messaged seller back and tried to return item that tells me isnt returnable how is this buyer protection first time ever using this app and if i lose ***.** ill never use this app ever again terrible no customer service for this site.....i want a refund if you truely have buyer protection ill be contacting paypal to let them.know of this as well to try and get the money i lost on something that should of just went to the trash when you move this xbox around it sounds like theres loose pieces so prob missing parts but i dont wanna open it and find out and void the return in anyway please help

GetHuman-aanlbc did not yet indicate what Mercari should do to make this right.

How GetHuman-aanlbc fixed the problem

We are waiting for GetHuman-aanlbc to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.
What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
Do you have a customer issue as well?
We can help you get Mercari's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Mercari issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-aanlbc
Apr 21st, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 4750 others
0 customers following this


GetHuman-aanlbc started working on this issue
Apr 21st, 2020 5:45pm