Sold an item and apparently someone stole it from buyers porches was delivered by ups t...

GetHuman-kmvlz's customer service issue with Mercari from April 2020

Help with my Mercari issue
The issue in GetHuman-kmvlz's own words
Sold an item and apparently someone stole it from buyers porches was delivered by ups through a Mercari generated label.I have proof of delivery on *******.buyer states during chat message the box was delivered but missing apparently a neighbor at her complex confirmed seeing it.The item was sold for $*** I want to be paid for this as it was confirmed delivered.ihave all screenshots of delivery and chat messages as proof

GetHuman-kmvlz did not yet indicate what Mercari should do to make this right.

How GetHuman-kmvlz fixed the problem
Mercari released my earnings as I had confirmation of delivery.I don’t know if they will reimburse the buyer for the stolen package.
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Mercari

Customer service issue
Reported by GetHuman-kmvlz
Apr 17th, 2020 - 6 months ago
Fixed
GetHuman-kmvlz shared how to fix
Seen by 6 customers so far
Similar issue to 4662 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address

Timeline

GetHuman-kmvlz started working on this issue
Apr 17th 1:06pm
GetHuman-kmvlz confirmed the issue is fixed. Hooray!
Apr 20th 4:07pm