Sold an item and apparently someone stole it from buyers porches was delivered by ups t...
GetHuman-kmvlz's customer service issue with Mercari from April 2020
Help with my Mercari issue
The issue in GetHuman-kmvlz's own words
Sold an item and apparently someone stole it from buyers porches was delivered by ups through a Mercari generated label.I have proof of delivery on *******.buyer states during chat message the box was delivered but missing apparently a neighbor at her complex confirmed seeing it.The item was sold for $*** I want to be paid for this as it was confirmed delivered.ihave all screenshots of delivery and chat messages as proof
GetHuman-kmvlz did not yet indicate what Mercari should do to make this right.
I have an issue with Mercari too
How GetHuman-kmvlz fixed the problem
Mercari released my earnings as I had confirmation of delivery.I don’t know if they will reimburse the buyer for the stolen package.
Please help with my Mercari issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Mercari customer problems.