I received a card that said like new condition the card arrived and it has scratches al...

GetHuman-tyfow's Refund an Order issue with Mercari from March 2020

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The issue in GetHuman-tyfow's own words
I received a card that said like new condition the card arrived and it has scratches all over it. Seller was aware and in message wants to refund me he said he does not know how to and I tried to click request refund and only get Q&A questions then it says you rated the seller for me and I can't get a refund this is ridiculous as you can see from my messages three days before you rated this seller for me!!!!! I sent messages advising the card is in poor condition. I cannot get anyone on the phone to help me. I need a refund!!!!!! The seller even said he didn't want the card back and would send me a refund that how bad the card is it is worthless in the condition it is in. HELP!!!!!!!!

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Mercari

Refund an Order issue
Reported by GetHuman-tyfow
Mar 9th, 2020 - 3 years ago
I have an issue with Mercari too
Not resolved
Seen by 21 customers so far
Similar issue to 4252 others
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Timeline

GetHuman-tyfow started working on this issue
Mar 9th, 2020 5:28pm