I received an item that was slightly damaged. I called mercari and representative suppo...

GetHuman4331057's customer service issue with Mercari from February 2020

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The issue in GetHuman4331057's own words
I received an item that was slightly damaged. I called mercari and representative supposedly made me a ticket for returns. I told her I was going to contact seller to see if he would take a lesser amount of $***.** for the damaged product. Seller agreed to this amount. It is in my messages. On ****** Representative said that returns would contact me by email and not to confirm receiving item till I hear from return. Return has not contacted me. Seller needs to be paid the amount of $***.** that we agreed on. I need help to finalize this transaction. My email is *****@***.com. Please help me. Lucinda Wagner

GetHuman4331057 did not yet indicate what Mercari should do to make this right.

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What Do I Do If My Mercari Order Was Lost or Damaged?What Do I Do If I Can't Contact a Seller on Mercari?How do you receive payment on Mercari?How do I get a refund from Mercari?
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Mercari

Customer service issue
Reported by GetHuman4331057
Feb 5th, 2020 - 10 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 3990 others
0 customers following this

Timeline

GetHuman4331057 started working on this issue
Feb 5th 5:20pm

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