I purchased a Rae Dunn SUGAR container from THERELIABLESHOP. When it arrived, the lid...

GetHuman3970827's Damaged or Missing Item issue with Mercari from November 2019

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The issue in GetHuman3970827's own words
I purchased a Rae Dunn SUGAR container from THERELIABLESHOP. When it arrived, the lid, packed separately, was chipped in two places. I contacted the seller and told her. There were no chipped pieces anywhere in the packaging* which tells me it was sent to me damaged. She has spent a few days trying to find me another lid, to no avail. She then told me to send the canister & lid back to her...that she would put in a claim so I can receive my refund. I received it * days ago and have not rated the seller yet. Can you tell me what I need to do? Thank you so much for your help.

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Mercari

Damaged or Missing Item issue
Reported by GetHuman3970827
Nov 20th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 3201 others
0 customers following this

Timeline

GetHuman3970827 started working on this issue
Nov 20th, 2019 11:18pm